Description
Job Summary: The Medical Receptionist is the focal point of communication for the primary care team and provides reception and clerical support to the staff and programs of the Community Health Centres of Northumberland (CHCN) with confidentiality being always the key issue. The Medical Receptionist is responsible for receiving Centre clients, volunteers, and guests. Duties include making appointments, monitoring clinician schedules, and providing a high standard of secretarial and administrative support to the primary care team.
Service Responsibilities:
- Provide general reception services for the Centre (greet individuals and direct them to appropriate location(s), answers incoming calls, screens calls and directs calls appropriately).
- Create a welcoming and inclusive environment for clients and visitors.
- Respond to general inquiries, acquire services for clients (e.g. taxis) and provide information to the public and other agencies.
- Schedule appointments for primary care clients, and clients of other programs where appropriate or necessary.
- Answer queries from clients regarding appointments, programs offered, available services etc.
- Retrieve messages left on the general voicemail box and transfer or handle as appropriate.
- Complete the registration process for new clients, maintain accurate information about existing clients.
- Prepare new client charts, usually electronic and hard copy when necessary (i.e. prenatal and babies).
- Maintain an accurate and confidential filing system, electronic based and paper based when necessary (i.e. referral forms)
- Independently respond to both verbal and written inquiries.
- Prepare information requests, follow-ups, file reviews, and other general correspondence as appropriate or as directed by Medical professionals.
Organizational Responsibilities:
- Adhere to the vision, mission, and values of CHCN.
- Seek to understand and follow the CHC philosophy and model of care.
- Integrate into all work functions the principle of client and family-centred care and adhere to the CHCN Welcome policy and commitment to Health Equity
- Treat all individuals with respect and value, contributing to a positive, respectful, and safe workplace.
- Incorporate critical thinking practice and a collaborative interdisciplinary approach to problem solving, decision-making, and service delivery.
- Work in a manner that respects privacy and preserves confidentiality following all relevant policies.
- Promote safety and seek to minimize risks to clients, staff, visitors, and CHCN property and reputation.
- Commit to safe practices and work in a manner that demonstrates responsibility for following the Centre’s safe work standards, in compliance with the Occupational Health and Safety Act and Accreditation Canada.
- Take responsibility for and report any unsafe/at risk conditions or occurrences, keeping in mind the principles of the CHCN Just Culture.
- Communicate in a timely and positive manner with your supervisor regarding job content, specific objectives, and personal performance. Identify performance goals, objectives and learning needs.
- Identify job-related concerns in a timely manner in collaboration with your direct supervisor and/or the Office Manager (i.e. Human Resources) in order to seek a resolution.
- Seek to identify, respond, and/or resolve problems and be open to opportunities for innovation and quality improvement.
- Collect and report statistical (quantitative and qualitative) information as required.
- Incorporate and contribute to the Centre’s efforts for service excellence and continuous quality improvement by identifying, implementing, and evaluating standards, policies and practices to support best practices.
- Participate as a team member in staff functions: program planning, team and inter-team meetings, all staff meetings and team building.
- Perform other duties as assigned
Professional Development:
Maintains and develops professional competence through on-going professional development.
Experience
Qualifications:
- College diploma (medical secretary program or business college equivalent)
- Ability to communicate and work effectively on a multidisciplinary team.
- Experience working with disenfranchised populations who are marginalized and have difficulty accessing primary health care would be an asset.
- Superior customer service skills
- Excellent computer skills: Word, Excel, PowerPoint, Outlook, Calendar
- Knowledge of community, the health sector including primary health care and Community Health Centers.
- Superior time management skills, multitasking skills, and the ability to prioritize tasks with minimal supervision.
- Able to work flexible hours as required.
- Excellent interpersonal and organizational skills.
- Excellent writing and oral communication skills.
- A professional, responsive, and positive work attitude is essential.
Apply
Hourly Wage: $24.00-$27.00/hour
Hours: 35/week
Start date: June 2026
The Community Health Centres of Northumberland offers a competitive compensation package which includes HOOPP (Healthcare of Ontario Pension Plan).
Please submit cover letter and resume, to [email protected] citing “Medical Secretary.” This competition will remain open until filled; the Community Health Centres of Northumberland reserves the right to contact and interview candidates prior to this deadline.
Please note, only candidates selected for an interview will be contacted. No phone calls please.
As part of our ongoing commitment to the Accessibility for Ontarians with Disabilities Act, the Community Health Centres of Northumberland will provide assistance to applicants who request accommodation throughout the recruitment process.
At the CHCN, we value diversity – in backgrounds and in experiences. Healthcare is a universal concern and we invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions to help build the future of healthcare and our communities.
Note that CHCN is a scent-free work environment, and we ask that you refrain from wearing fragrances and other scented personal care products (i.e. perfumes, deodorants, lotions, hairspray, etc.) while at the Centre
