Clients Rights and Responsibilities
The Community Health Centres of Northumberland has created a Clients Rights and Responsibilities brochure that outlines all your rights in regards to safety and how you can take responsibility for promoting safety for yourself and others. You can find the full document here: Client Rights & Responsibilities
Compliments and Concerns
We want to hear your suggestions, concerns, complaints and compliments. If you feel that your Client Rights have been violated, or you have a complaint, we want to know about it. You can communicate with us by:
- Phone – 905-885-2626
- In Writing: 99 Toronto Rd, Suite 101, Port Hope, ON L1A 3S4
- By putting a suggestion in our Comment Box located at reception
- By e-mailing info@porthopechc.ca
- In-Person at your appointment with your health provider or when you attend a group/event
- You can access a copy of our formal complaint’s policy here or ask for a copy at the reception desk
Click the link: Compliments and Concerns Brochure
Principle of Client- and Family-Centred Care
The governing body (Board of Directors), leadership, and staff of the CHCN are fully committed to quality and safety and to the principle of client and family centred care. Therefore there is a desire to seek input and feedback from clients and to partner with them and the community we serve.
Client Family Centred Care as a guiding principle
Your Health Information and Your Privacy Rights
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